Wellgenda Privacy Policy

Effective Date: August 31, 2024
Published Date: July 30, 2024

1. Introduction

At Wellgenda, your privacy is our priority. This Privacy Policy is designed to help you understand how we collect, use, store, share, and protect your personal information when you access and use our website, mobile applications, and related services (collectively referred to as the “Services”). Whether you are a registered user, a guest making a one-time purchase, or simply browsing, this policy outlines our commitment to your privacy.

By using Wellgenda, you acknowledge and accept the practices described in this Policy.

2. Information We Collect

We collect different types of personal data depending on your interaction with our Services. This includes information you provide to us directly, data we collect automatically, and information from third parties.

a. Information You Provide Directly

When you engage with Wellgenda—by creating an account, making a purchase, or contacting support—you provide us with certain personal information. This may include:

Buyer Information: Your name, email address, billing and delivery addresses, phone number, preferred currency and language, and payment details such as credit or debit card data.
Seller Information: In addition to the above, we collect shop details such as your store name, business address, tax identifiers, preferred payment method, bank account details, and government-issued ID for identity verification when applicable.
Public Profile Data: You may choose to personalize your profile with a photo, bio, location, and shared favorites or collections. Any reviews you post or interactions you have in community spaces may also be publicly visible.
Guest Checkout Information: If you make a purchase without an account, we still collect necessary purchase information including your name, email, payment credentials, and delivery address.
Messages and Content: We store communications exchanged between users via our messaging tools, including any photos, attachments, or metadata associated with them.
Media Uploads: You may upload photos or videos as part of listings, reviews, or user-generated content features.
Promotions and Surveys: Information shared while participating in promotions, surveys, contests, or feedback forms.

b. Information Collected Automatically

We automatically gather certain data about your device and activity when you use our Services, including:

Device and Browser Data: IP address, browser type, operating system, referring URLs, language settings, time zone, and device identifiers.
Usage Data: The features you interact with, your clicks and navigation, time spent on pages, search queries, and general behavior patterns.
General Location: Your approximate location may be inferred based on your IP address or regional settings.
Cookies and Similar Technologies: We use cookies and other technologies to remember your preferences, enhance user experience, and support analytics and advertising. For details, see our Cookies & Similar Technologies Policy.

c. Information from Third Parties

We may also receive information from partners and third parties, such as:

Payment Providers: To confirm transactions, reduce fraud, and manage payment services.
Advertising and Analytics Partners: For tracking performance of marketing efforts and understanding how users engage with our platform.
Social Media Platforms: When you connect your Wellgenda account to an external account, such as Facebook or Google, we may receive your name, profile picture, and email address.
Shipping or Fulfillment Partners: For order tracking and delivery updates.

3. How We Use Your Information

We use the information we collect for a variety of purposes designed to improve and operate Wellgenda. These purposes include:

Providing and Operating the Services: To enable account creation, process transactions, facilitate communications between users, and deliver customer support.
Personalization: To tailor content, product listings, and recommendations based on your preferences, behavior, and language settings.
Security and Integrity: To detect, prevent, and address fraud, violations of our Terms of Use, and other harmful or illegal activities.
Communications: To send you confirmations, updates about your account or orders, technical notices, and responses to your inquiries. We may also send you marketing content based on your preferences.
Analytics and Improvements: To monitor usage trends, debug performance issues, test features, and improve the overall functionality and design of Wellgenda.
Legal and Compliance: To comply with applicable laws and regulations, including tax reporting and fraud prevention obligations.

4. Legal Bases for Processing

We process personal data only when we have a valid legal basis, including:

Consent: For activities such as marketing emails and location tracking, we rely on your clear consent.
Contractual Necessity: When processing is required to fulfill a contract with you, such as fulfilling an order.
Legitimate Interests: To understand usage patterns, improve the Services, and promote safety and security.
Legal Obligations: When required to comply with applicable laws.
Vital Interests: In rare cases, to protect someone’s life or physical integrity.

5. Sharing Your Information

We share your personal data in limited circumstances, including:

With Other Users: Information such as your public profile, shop details, and reviews may be visible to others.
Service Providers: We use third parties for hosting, analytics, payment processing, and support. These partners are only permitted to use your data to perform services on our behalf.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
Legal Requirements: We may disclose information if required to do so by law, subpoena, or a legitimate government request.
Aggregated and Anonymized Data: We may share usage statistics and trends with partners in ways that do not identify individual users.

6. International Data Transfers

As a global platform, your information may be processed and stored outside your country of residence. Where applicable, we implement safeguards to ensure your data remains protected under internationally accepted data protection principles.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including:

To provide and maintain the Services
To comply with legal, tax, and regulatory obligations
To resolve disputes and enforce our agreements

Once data is no longer required, we delete or anonymize it securely.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal data
Request corrections or deletions
Object to or restrict processing
Withdraw consent at any time
Transfer your data to another platform (data portability)

You can manage most of your preferences via your account settings. For other inquiries, contact us through our website.

9. Security

We implement a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, access control, and secure servers. While we take precautions, no online system is ever fully secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our services. Material updates will be communicated clearly through our website or within the Services. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your data, please reach out via our official website